We’re always thinking about the next opportunity to help law firms connect with potential clients—faster, smarter, and more effectively. That’s why we’re introducing Faye and Wes, two new AI-powered agents designed specifically to capture and qualify leads from Facebook Messenger and WhatsApp.

These agents don’t just reply—they respond instantly, ask the right questions, and work around the clock so your firm never misses a lead.

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Meet Wes & Faye...

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Why Faye & Wes Matter.

Speed makes all the difference in legal intake. When someone reaches out for help, waiting even a few minutes can lead to a lost opportunity. Faye and Wes respond in under 10 seconds—engaging leads at the moment of intent.

They’re also trained with context. If you’re running a campaign for a specific type of case, these agents can be informed about the matter, so they know what to ask and how to guide the conversation (without giving legal advice).

And because they operate 24/7, they never clock out. Whether a message comes in at 3PM or 3AM, you can trust they’ll handle it with professionalism and care.

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How Faye & Wes Work.

Faye connects to your Facebook page. Once someone sends a message—whether through an ad, a CTA, or directly—Faye steps in to capture the lead and ask qualifying questions. Facebook allows businesses to reply within 24 hours. If you miss that window, the lead goes cold. Faye ensures that never happens.

Wes connects to your WhatsApp Business number. The moment someone messages you, Wes engages—capturing the lead and tailoring questions based on the practice area. This is especially critical for immigration and firms serving international clients, where WhatsApp is a primary communication tool.

Both agents work entirely inbound to get activated, but then they can persist with more pro-active follow-ups when leads are unresponsive.

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Customization: You’re in control.

With Faye and Wes, you can:

• Set the tone of voice to match your brand
• Customize intake questions by practice area
• Define escalation paths for sensitive or complex situations
• Configure follow-up strategies and persistence levels for unresponsive leads

They’re flexible enough to reflect how you want to engage—without requiring hours of setup.

Employ Wes & Faye for your firm.

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Security You Can Trust.

These agents are powered by Microsoft Azure, with enterprise-grade infrastructure used by global enterprises. Data is encrypted and handled with care, ensuring your firm’s compliance and your clients’ privacy.

They’re also aligned with Facebook’s and WhatsApp’s platform rules, so you can operate confidently knowing communications stay within policy limits.

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Designed for Lawyers, Built by Intaker

Faye and Wes are built from the ground up for legal professionals. They’re production-ready, easy to launch, and integrate with the rest of your Intaker setup.

Whether you’re already using tools like Workflows, CRM integrations, or our AI scheduler Owen, Faye and Wes expand your reach to the platforms your clients already use—without adding complexity.

Both Faye & Wes are live as of July 2025. Please reach out to our team to get help in setting them up.

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— Pooya, Co-founder & CEO

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